Job Description

Summary

Accomplishes daily administration, maintenance, and user support requirements for Microsoft SharePoint and provides office administrative support by performing the following duties.

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Essential Duties and Responsibilities

These include the following but no limited to:

• Provides Help Desk Tier 1 support for SharePoint users

• Organizes and manages content and structure of site

• Documents and manages permissions model and permissions

• Resolves most issues on the spot and documents problem and resolution

• Creates users’ self-help for issues users appear to not understand

• Creates short video tutorials using Camtasia to populate user self-help repository

• Uses Skype for Business to screen share with users and troubleshoot problems

• Works to continuously maintain and improve SharePoint-based ticketing system

• Generates ideas for helping organization streamline and automate processes

• Designs, creates and builds sites, list, libraries among other items, per best practices

• Runs site usage reports

• Creates Wiki pages that are engaging

• Maintains managed Metadata term store, term sets, terms and aliases

• Gathers and analyzes user requirements, performs fit/gap analysis, and develops prototypes

• Assists in the translation of business requirements to technical solutions

• Works with end users to generate and prepares reports to support business objectives

• Acts as the initial interface with application development, support staff, and internal business clients

• Ensures SharePoint Help Desk Service Level Agreements are met

• Tracks accomplishments of team daily in Monthly Status Report

• Creates and reviews solution documentation for end-user clarity

• Ensures consistent, engaging users experience

• Works under general supervision with latitude for independent judgment

• Consults with senior peers on certain projects

• Displays moderate skills with high level of proficiency

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Technical Skills

To perform this job successfully, an individual should have knowledge of SharePoint Workflows, SharePoint custom forms Design software. 

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Education and Certification

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Security+, CISSP, Microsoft certifications and any other applicable computer and software development certifications are always appreciated.

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