SharePoint Administrator

Details:

Clearance Required: Secret
Work Location: Pentagon

Contract Length: 5+ Years
Potential for Teleworking: No

Job Description

Summary

Accomplishes daily administration, maintenance, and user support requirements for Microsoft SharePoint and provides office administrative support by performing the following duties.

Essential Duties and Responsibilities

These include the following but no limited to:

  • Provides Help Desk Tier 1 support for SharePoint users

  • Organizes and manages content and structure of site

  • Documents and manages permissions model and permissions

  • Resolves most issues on the spot and documents problem and resolution

  • Creates users’ self-help for issues users appear to not understand

  • Creates short video tutorials using Camtasia to populate user self-help repository

  • Uses Skype for Business to screen share with users and troubleshoot problems

  • Works to continuously maintain and improve SharePoint-based ticketing system

  • Generates ideas for helping organization streamline and automate processes

  • Designs, creates and builds sites, list, libraries among other items, per best practices

  • Runs site usage reports

  • Creates Wiki pages that are engaging

  • Maintains managed Metadata term store, term sets, terms and aliases

  • Gathers and analyzes user requirements, performs fit/gap analysis, and develops prototypes

  • Assists in the translation of business requirements to technical solutions

  • Works with end users to generate and prepares reports to support business objectives

  • Acts as the initial interface with application development, support staff, and internal business clients

  • Ensures SharePoint Help Desk Service Level Agreements are met

  • Tracks accomplishments of team daily in Monthly Status Report

  • Creates and reviews solution documentation for end-user clarity

  • Ensures consistent, engaging users experience

  • Works under general supervision with latitude for independent judgment

  • Consults with senior peers on certain projects

  • Displays moderate skills with high level of proficiency

Technical Skills

To perform this job successfully, an individual should have knowledge of SharePoint Workflows, SharePoint custom forms Design software. 

Education and Certification

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Security+, CISSP, Microsoft certifications and any other applicable computer and software development certifications are always appreciated.